Biographical Information

Articles by Kelly Lumpkin

A Woman's Voice

Seeing the "double disability" endured by female cerebral palsy victims sparked one speech executive's career choice. Giving machines a female voice is still a motivating factor for Dr. Caroline Henton, vice president of Strategic Technology at fonix Corp., who is also the British English voice talent for Pulse Point Communications and Centigram Communications, as well as the author of 44 technical and research publications.

Around the World with Voice Response

The challenge of attracting, retaining and developing relationships increases as companies expand to world markets. Each country has unique sets of technical, cultural and communications issues to overcome. Customer relationship management is an ongoing continuous improvement process being used worldwide and customers are demanding premier service delivery.