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Articles by Mark Bannon

Speech Intelligent Questions, Spelling by Name and "Garbage Rejection" Are Key Features in Conversational IVR Systems

Just how interactive are traditional IVRs? Sincethe introduction of Interactive Voice Response technology over 10 years ago, manytelephony-based products have infiltrated the marketplace. Some of the most popular uses<@SM>of IVR systems are with automated attendant applications, call routing and information<@SM>retrieval.