Biographical Information

Peter Ryan

Peter Ryan is based in Montreal and heads Datamonitor's Canadian research team. He has authored numerous widely-read reports on voice business. Peter Ryan, has presented at such events as SpeechTEK West 2004 & 2005, Langtech 2003 in Paris, Voice Business Summit 2005 -Australia and Call Center Forum 2005 -Johannesburg.

Articles by Peter Ryan

Voice Applications: Evolving to Meet Commercial Needs

As the global economy moves out of recession, enterprises large and small will want to continue reaping the rewards that voice applications have provided in terms of return on investment and customer satisfaction. Indeed, Datamonitor estimates that global voice business will grow to more than $2 billion by 2007, a clear indication of the growth in commercial and consumer confidence relating to this technology.