Biographical Information
            
            
        
            Articles by Prem Uppaluru
    
        
            Speech Services for Carrier-Grade Systems
        
        
            
                
                    21 May 2002
        
        
            The telephone has been a trusted communications device for more than 100 years. But with the advent of the Internet, information is literally at our fingertips. Businesses are looking for the ultimate communications channel, combining the reliability and convenience of the telephone with the cost-savings and personalization capabilities of the Web.