Biographical Information

Jenni McKienzie

VUI Designer - Travelocity


Jenni is a VUI designer at Travelocity. From her years at Intervoice she has extensive experience with multiple speech recognition environments. She has lead design efforts for many complex speech applications across various domains. In addition to design she is frequently involved in grammar writing, usability testing, and tuning.

Articles by Jenni McKienzie

With Voice Design, Why Don’t People Expect More?

Test participants need to experience for themselves the advantages of a new system

Data Is Indispensable— Except When It’s Not

Sometimes the right business decision is so obvious you don't need data to prove it

The Designer as Customer

When an IVR pro gets flummoxed by IVRs, design lessons ensue

Car Interfaces Are in Desperate Need of Attention

Thinking like a tech company is the key to getting it right

Moving Beyond 'I'm Sorry, I Didn't Get That'

Reprompts should correspond to the type of error being generated.