Peter Leppik is a co-founder of Vocal Laboratories Inc., and co-authored Gourmet Customer Service, a primer on measuring customer service quality. He has presented at numerous conferences and events in the call center industry, and is recognized as an expert in survey techniques in the call center. Prior to founding VocaLabs in 2001, Peter Leppik was an analyst tracking companies developing call center and customer service technology. He holds a graduate degree in physics from the University of Illinois.