Biographical Information

Phil Shinn

chief technology officer, ImmunityHealth, and principal of the IVR Design Group

Phil Shinn is chief technology officer of ImmunityHealth and principal of the IVR Design Group. He’s been building speech and text apps since 1984 for dozens of companies, including HeyAnita, Morgan Stanley, Genesys, Bank of America and Citigroup. Shinn has a Ph.D. in linguistics, holds five patents, and has served on the board of AVIOS and ACIXD.

Articles by Phil Shinn

The Dilemma of AI Transparency

Humans are still suspicious of AI, even when we know what we're dealing with

Google’s Duplex Lets a Bot Be Your Voice

Thanks to the Duplex technology, Google Assistant can make simple calls on your behalf. But how much automation is too much?

Google’s Duplex Lets a Bot Be Your Voice

Thanks to the Duplex technology, Google Assistant can make simple calls on your behalf. But how much automation is too much?