Biographical Information

Darla Tucker

Director of Customer Solutions, Convergys

Darla is responsible for cultivating harmonious relationships between clients and end users of self-service applications. She is ultimately responsible for creating strategic business roadmaps for large Fortune 500 clients to ensure they achieve their business goals and meet their customers’ needs. Past experience includes leading the user interface design team, as well as usability testing and tuning responsibilities that enable a unique perspective on creating realistic and effective solutions. Darla also has hands-on experience in user interface design, leading successful large-scale projects and deploying complex applications while maintaining a collaborative relationship with the client.

Articles by Darla Tucker

Four Ways Conversational Interfaces Could Simplify Your Life

On the last day of SpeechTEK 2018, I had the pleasure of moderating a Sunrise Session entitled "The Future of Speech-Enabled Applications." The goal of this roundtable was to brainstorm about creative and useful applications that could take conversational interactions to the next level. More than a dozen attendees from a variety of backgrounds held a lively discussion and came up with four innovative ideas, which I have summarized.