Biographical Information

Jessica Tsai

Articles by Jessica Tsai

Emotional Intelligence

Speech technology may have difficulty conveying emotion, but it can certainly detect it.

Nuance Leads In Burgeoning Healthcare Market

A healthcare research firm evaluates both front- and back-end speech recognition solutions.

Marketers Can Create Personalized Voice Messages

A text-to-speech solution from Callbright aims to improve efficiency and personalization of marketing broadcasts.

SoundBite Bites Back

The initial public offering for on-demand voice messaging provider SoundBite Communications continues to be delayed due to accusations of patent infringement.

Speech Tech at the Tipping Point

The renowned author of The Tipping Point and Blink speaks about how speech technologies can break the barrier and make their way to success.

New Voice-Recognition Technology to Improve Quality of Call Centers

ATLANTA -- Nexidia yesterday launched the Language Assessor to help call center managers evaluate offshore agents on their ability to read, accuracy of pronunciation, and fluency .