Biographical Information

Coreen Bailor

Articles by Coreen Bailor

Fewer Vendors Sit Atop the UC Magic Quadrant

Gartner Restores a Leader to Its Magic Quadrant for Contact Center Infrastructure

Cisco Buys Another Piece of the Contact Center Puzzle

The networking giant's acquisition of Latigent, a provider of contact center business intelligence software, extends the reach of its Customer Contact Business Unit.

Speech Gets Loud and Clear

Two sessions at SpeechTEK 2007 center on the importance of speech as a self-service enabler and its ability to serve as a gateway to CRM applications.

Avaya Is Set to Go Private

The telecom giant announced June 4 that it is getting scooped up by private equity firms Silver Lake Partners and TPG Capital for about $8.2 billion.

Avaya Is Set to Go Private

Two private equity firms rather than a competitor are acquiring the company in a deal valued at about $8.2 billion; analysts see it as positive, but wonder what might have been under a rival.

Gartner Eyes IVR and EVP Vendors

Gartner in December revealed its "Magic Quadrant for IVR and Enterprise Voice Portals," earmarking Avaya, Genesys Telecommunications Laboratories, Nortel, and Intervoice as leaders of the market.