Biographical Information

Deborah Navarra

Deborah Navarra is a senior analyst and consultant with DMG Consulting, a provider of contact center and analytics research, market analysis, and consulting. She is a contact center technology industry analyst and operations specialist with more than 25 years of experience.

Articles by Deborah Navarra

The Emergence of Real-Time Solutions for Contact Centers

Improving the customer—and agent—experience with analytics and guidance.