Biographical Information
Paul Korzeniowski is a freelance writer based in Sudbury, Mass., who specializes in technology issues. He can be reached at paulkorzen@aol.com.
Articles by Paul Korzeniowski
The State of Speech Engines
07 Feb 2020
Solutions are still trying to crack the conversational code
The State of Speech Developer Platforms
07 Feb 2020
Vendors focus on back-end system integration and portability
The State of Intelligent Virtual Assistants
07 Feb 2020
IVA vendors shift from a horizontal to a vertical focus
What Speech Technology Buyers Really Want: How to Meet the Needs of Enterprise Customers
20 Jan 2020
The potential for speech technology to transform the enterprise is there, but more work is needed to improve the enterprise application development infrastructure to make buyers happy
Ethics and Algorithms—Exploring the Implications of AI
10 Jun 2019
Concerns have been voiced about how AI and speech technologies are now being used, but solutions are not clear-cut
The State of Speech Developer Platforms
22 Apr 2019
Vendors woo third parties and have success integrating speech into more business applications
The 2019 State of Speech Engines
04 Mar 2019
Suppliers focus on adding new languages and voice options in order to differentiate their services
The 2019 State of Intelligent Virtual Assistants
04 Feb 2019
Accuracy rates rise and quality improves
Voice Market for Children Is Ripe for Innovation
10 Dec 2018
Children are exposed to technology at early ages, and voice recognition is emerging as a common way for adults to interact with technology. Yet little work has been done with children's voice recognition systems
Speech Compliance Branches Out from the Contact Center into the Enterprise
01 May 2018
As industry regulations increase in number, corporations look to speech to ensure adherence
Companies Learn Slowly from IVR Mistakes
10 Nov 2017
Prompts that leave customers screaming rather than satisfied are still too common
The Bots Are Coming, and Fast
24 Apr 2017
To improve customer service, enterprises embrace artificial intelligence, and the change ripples through IVR systems
The 2017 State of the Speech Technology Industry: Interactive Voice Response
17 Feb 2017
Becoming More Conversational
The 2017 State of the Speech Technology Industry: Speech Analytics
17 Feb 2017
Capturing Insight from Customers
Avoid the Phone Slam with a Finely Tuned IVR
10 Nov 2016
Tips for regularly testing and tuning speech-enabled systems
The 2016 Speech Industry Star Performers: Amazon
01 Aug 2016
The 2016 Speech Industry Star Performers: NICE
01 Aug 2016
IVRs Get Set for the Omnichannel Challenge
14 Jun 2016
Enterprises are making progress toward getting different channels to fit together, but a lot more work remains
Making the Business Case for Speech Analytics
09 Nov 2015
The technology is working its way into organizations, but deployment challenges remain