Biographical Information

Paul Korzeniowski

Paul Korzeniowski is a freelance writer based in Sudbury, Mass., who specializes in technology issues. He can be reached at paulkorzen@aol.com.

Articles by Paul Korzeniowski

The State of Speech Engines

Solutions are still trying to crack the conversational code

The State of Speech Developer Platforms

Vendors focus on back-end system integration and portability

The State of Intelligent Virtual Assistants

IVA vendors shift from a horizontal to a vertical focus

What Speech Technology Buyers Really Want: How to Meet the Needs of Enterprise Customers

The potential for speech technology to transform the enterprise is there, but more work is needed to improve the enterprise application development infrastructure to make buyers happy

Ethics and Algorithms—Exploring the Implications of AI

Concerns have been voiced about how AI and speech technologies are now being used, but solutions are not clear-cut

The State of Speech Developer Platforms

Vendors woo third parties and have success integrating speech into more business applications

The 2019 State of Speech Engines

Suppliers focus on adding new languages and voice options in order to differentiate their services

The 2019 State of Intelligent Virtual Assistants

Accuracy rates rise and quality improves

Voice Market for Children Is Ripe for Innovation

Children are exposed to technology at early ages, and voice recognition is emerging as a common way for adults to interact with technology. Yet little work has been done with children's voice recognition systems

Speech Compliance Branches Out from the Contact Center into the Enterprise

As industry regulations increase in number, corporations look to speech to ensure adherence

Companies Learn Slowly from IVR Mistakes

Prompts that leave customers screaming rather than satisfied are still too common

The Bots Are Coming, and Fast

To improve customer service, enterprises embrace artificial intelligence, and the change ripples through IVR systems

The 2017 State of the Speech Technology Industry: Interactive Voice Response

Becoming More Conversational

The 2017 State of the Speech Technology Industry: Speech Analytics

Capturing Insight from Customers

Avoid the Phone Slam with a Finely Tuned IVR

Tips for regularly testing and tuning speech-enabled systems

The 2016 Speech Industry Star Performers: Amazon

The 2016 Speech Industry Star Performers: NICE

IVRs Get Set for the Omnichannel Challenge

Enterprises are making progress toward getting different channels to fit together, but a lot more work remains

Making the Business Case for Speech Analytics

The technology is working its way into organizations, but deployment challenges remain