Biographical Information

Oren Smilansky

Oren Smilansky is Associate Editor of CRM magazine. He can be reached at

Articles by Oren Smilansky

There’s Untapped Value in Voice Biometrics

Identification and verification technologies can help companies improve customer experience and mitigate security threats.

Using Speech to Combat Robocalls, ANI Spoofing, and Fraud

With voice biometrics and interactive voice response technologies, companies can drastically reduce call center chaos

Nuance Communications to Acquire TouchCommerce

The acquisition will unite Nuance's IVR solutions and TouchCommerce's "omnichannel" offerings under a common umbrella. (Featured on

iQventures Taps IBM Watson for Sentiment Analysis

IBM supplies an additional layer of assistance to users of the speech analytics platform. (Featured on

The 2015 Speech Industry Star Performers: IBM

The 2015 Speech Industry Star Performers: Verint