Biographical Information
Oren Smilansky is Associate Editor of CRM magazine. He can be reached at osmilansky@infotoday.com.
Articles by Oren Smilansky
There’s Untapped Value in Voice Biometrics
12 Mar 2018
Identification and verification technologies can help companies improve customer experience and mitigate security threats.
Using Speech to Combat Robocalls, ANI Spoofing, and Fraud
24 Apr 2017
With voice biometrics and interactive voice response technologies, companies can drastically reduce call center chaos
Nuance Communications to Acquire TouchCommerce
21 Jul 2016
The acquisition will unite Nuance's IVR solutions and TouchCommerce's "omnichannel" offerings under a common umbrella. (Featured on DestinationCRM.com.
iQventures Taps IBM Watson for Sentiment Analysis
28 Jan 2016
IBM supplies an additional layer of assistance to users of the speech analytics platform. (Featured on SmartCustomerService.com.)
The 2015 Speech Industry Star Performers: IBM
07 Aug 2015
The 2015 Speech Industry Star Performers: Verint
07 Aug 2015