Articles by Sam Del Rowe
Voice Assistants Are Changing Shopping—Are You Ready?
Voice shopping will only become more prevalent going forward, and retailers must take an interest in the technology or risk being left behind
Genesys Acquires Interactive Intelligence
The transaction aims to bolster Genesys's customer experience offerings and global market presence. (Featured on SmartCustomerService.com.)
NICE Acquires Nexidia
The union between the two companies seeks to provide a superior analytics solution.