Biographical Information

Sam Del Rowe

Articles by Sam Del Rowe

Voice Assistants Are Changing Shopping—Are You Ready?

Voice shopping will only become more prevalent going forward, and retailers must take an interest in the technology or risk being left behind

Genesys Acquires Interactive Intelligence

The transaction aims to bolster Genesys's customer experience offerings and global market presence. (Featured on

NICE Acquires Nexidia

The union between the two companies seeks to provide a superior analytics solution.