Biographical Information
Articles by Sam Del Rowe
Voice Assistants Are Changing Shopping—Are You Ready?
24 Jun 2019
Voice shopping will only become more prevalent going forward, and retailers must take an interest in the technology or risk being left behind
Genesys Acquires Interactive Intelligence
31 Aug 2016
The transaction aims to bolster Genesys's customer experience offerings and global market presence. (Featured on SmartCustomerService.com.)
NICE Acquires Nexidia
11 Jan 2016
The union between the two companies seeks to provide a superior analytics solution.