Articles by Julie Knudson
The State of Assistive Technology
The market for assistive tech is growing, but pain points still exist
The State of Artificial Intelligence
Training AI and machine learning leads to big gains and increased adoption
Improving Conversational Virtual Assistants with Natural Language Processing
Better audio and Big Data are among the advancements making virtual assistants better
2018 SPEECH TECHNOLOGY IMPLEMENTATION AWARD: ISRAEL DISCOUNT BANK
Letting Customers Send Their Money Where Their Mouth Is.
2018 SPEECH TECHNOLOGY IMPLEMENTATION AWARD: SAYIN’ IT SAM
A Game Platform Helps Nonverbal Children Find Their Voice.
Engaging Younger Audiences with Voice: New Opportunities to Connect with a Younger Demographic
Younger consumers—those 18 to 24 years old—are helping to drive adoption of voice technology, yet a study by PwC shows their use of it remains low. What does this mean for companies in the speech sector, and where can inroads be made?
Self-Service and Assisted Service: Putting It All Together
The customer experience gets a boost when service systems work as one
Bringing IVR to the Mobile Environment
As consumers go mobile, can interactive voice response platforms follow?
ReadSpeaker Expands Learning Options at York Technical College
With text-to-speech, the school's students learn how they want