Biographical Information

Articles by Julie Knudson

The State of Assistive Technology

The market for assistive tech is growing, but pain points still exist

The State of Artificial Intelligence

Training AI and machine learning leads to big gains and increased adoption

Improving Conversational Virtual Assistants with Natural Language Processing

Better audio and Big Data are among the advancements making virtual assistants better

2018 SPEECH TECHNOLOGY IMPLEMENTATION AWARD: ISRAEL DISCOUNT BANK

Letting Customers Send Their Money Where Their Mouth Is.

2018 SPEECH TECHNOLOGY IMPLEMENTATION AWARD: SAYIN’ IT SAM

A Game Platform Helps Nonverbal Children Find Their Voice.

Engaging Younger Audiences with Voice: New Opportunities to Connect with a Younger Demographic

Younger consumers—those 18 to 24 years old—are helping to drive adoption of voice technology, yet a study by PwC shows their use of it remains low. What does this mean for companies in the speech sector, and where can inroads be made?

Self-Service and Assisted Service: Putting It All Together

The customer experience gets a boost when service systems work as one

Bringing IVR to the Mobile Environment

As consumers go mobile, can interactive voice response platforms follow?

ReadSpeaker Expands Learning Options at York Technical College

With text-to-speech, the school's students learn how they want