Biographical Information

Will Hinch

Will Hinch is a contributing writer at business software review site GetApp. A tech blogger for a number of years, Hinch has covered everything from the latest industry news, to reviewing new consumer releases. Today, he writes about the future of various tech industries, analyzing how new trends are affecting consumer habits and impacting businesses.

Articles by Will Hinch

Why Consumers Prefer People For Customer Service Queries

Do customers consider chatbots a better solution to common issues they may face online? A survey suggests that human-facing customer service is still the best way to satisfy your customers.