Biographical Information

Cosimo Spera

Cosimo Spera is Chief Data Scientist at [24]

Articles by Cosimo Spera

How to Train Your IVR of the Future

IVR is a mighty and long-standing part of the customer experience, but it must transform to prepare for the voice-activated future. Traditional IVR systems have to be trained further to deliver transforming interaction patterns like seamless integration and conversation with VPAs or voice activated command through messaging platforms.