Biographical Information
Anthony Gadient is Executive Vice Chairman, Chief Strategy Officer and Co-Founder of Voci Technologies, which develops the world’s leading automated speech recognition solutions for contact centers. He earned a PhD in Electrical and Computer Engineering from Carnegie Mellon University, an MBA from Wright State University, and BSEE from the University of Virginia.
Articles by Anthony Gadient
Using AI to Boost Agent Performance and Customer Experience
31 Jul 2019
AI allows companies to retrieve 100% of the audio from contact center calls without compromising quality and accuracy. With this knowledge, companies can improve CX, reduce effort and increase brand loyalty.