Articles by Brian Chevalier
Rethinking Voice in a Digital World
For years, investments in the voice channel have taken a backseat to digital. But thanks to the rise of IoT devices and AI-driven conversational experiences in the consumer realm, organizations must rethink the role of voice.
Diagnosing Disease with Speech Analytics
It's now possible to detect everything from depression to Parkinson's disease with speech analytics, but privacy concerns are still being dealt with