Biographical Information

Lynwood Hines

Lynwood Hines is Senior Engineer at Voci Technologies, a leading provider of automated speech recognition technologies for contact centers. He has over 30 years of software, electronics, and systems engineering experience, including the development of Electrical CAD tools, full-stack web applications, and embedded military electronics incorporating FPGAs. His responsibilities at Voci include software development, systems integration and language modeling, with a global focus on customer success. He can be reached through LinkedIn or email.

Articles by Lynwood Hines

Five Must-have Speech Recognition Capabilities For the Modern Contact Center

The latest advances in speech-to-text technology enable analytics software to deliver the most accurate and complete customer insights. To do so, robust ASR solutions must be able to do five things.