Articles by Anand Janefalkar
Customer Support Predictions for 2020
Staying ahead of key trends can be key in helping companies create a personalized customer experience. Here are five key trends that will shape customer support in 2020.
How Millennials and Generation Z Are Helping to Drive Voice-Based Solutions for Urgent Customer Support
The fact is, many consumers, and in particular younger ones such as Millennials and Generation Z, prefer voice communications when interacting with organizations for urgent support.