As Founder and CEO of UJET, Inc., Anand Janefalkar has 15 years of experience in the technology industry and has served as a technical advisor for various startups in the Bay Area. Before founding UJET, he served as Senior Engineering Manager at Jawbone, and also previously contributed to multiple high profile projects at Motorola.
Articles by Anand Janefalkar
Customer Support Predictions for 2020
18 Dec 2019
Staying ahead of key trends can be key in helping companies create a personalized customer experience. Here are five key trends that will shape customer support in 2020.
How Millennials and Generation Z Are Helping to Drive Voice-Based Solutions for Urgent Customer Support
06 Nov 2019
The fact is, many consumers, and in particular younger ones such as Millennials and Generation Z, prefer voice communications when interacting with organizations for urgent support.