Biographical Information

Carmit D’Andrea

Carmit D’Andrea is VP, Portfolio Market Strategy for Verint Systems, Inc.

Articles by Carmit D’Andrea

Wrap it Up: How Speech Technology Helps Contact Centers Crush Holiday Challenges

The holiday season isn't always "the most wonderful time of the year" for contact centers. Fortunately, speech-enabled technologies are playing a vital role in helping customer support organizations thrive over the holidays,