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NICE-Nexidia

Articles by NICE-Nexidia

Using Purpose-Built AI to Manage Consumer Complaints

Artificial intelligence can identify interactions that contain complaints and suggest ways to mitigate them.

Three Key Considerations to Enable Objectivity, Upskill Workers, and Gain Buy-In for Change

AI and automation help companies and employees move toward customer-centricity.

Using AI for Conversational Intelligence Across All Channels

Modern customer experience requires all channels to be brought together with artificial intelligence.