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Outsourced Services
Features

The 2015 State of the Speech Technology Industry

In our first State of the Speech Technology Industry issue, we reveal the latest trends and developments in eight market categories.

The 2015 State of the Speech Technology Industry: Contact Center Outsourcing

The 2013 Market Leaders

The 2012 Market Leaders

Industry Voices
Columns

What You Need to Know to Design Quality Surveys

Keep them clear, concise, and quick.

Outsourcing Is Becoming a Cloudy Subject

Look past buzzwords when choosing speech-enabled solutions.

Raise Your Mobile Profile

Look to outsourcing to give your customers the technology they expect.

When Outsourcing Providers Disappear

As the economy contracts, strengthen your outsourcing contacts.

Speech Technology Reports and Research

Improving Speech Recognition Accuracy in Consumer Devices

Sponsored by Kardome

Six must-have components for an ideal IVR system

Sponsored by [24]7.ai

Learn How to Automate your Business with Voice Technology

Sponsored by Deepgram

Why Voice is the New User Experience

Sponsored by Deepgram