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Outsourced Services
Features

The 2015 State of the Speech Technology Industry

In our first State of the Speech Technology Industry issue, we reveal the latest trends and developments in eight market categories.

The 2015 State of the Speech Technology Industry: Contact Center Outsourcing

Alorica Acquires West's Agent Services Businesses

The $275 million deal expands Alorica's capabilities, service offerings, and delivery options. (Originally appeared on DestinationCRM.com)

Transcription Outsourcing Releases Free Dictation App

The company's iPhone app is free to use; customers pay per minute of transcription time.

Industry Voices
Columns

What You Need to Know to Design Quality Surveys

Keep them clear, concise, and quick.

Outsourcing Is Becoming a Cloudy Subject

Look past buzzwords when choosing speech-enabled solutions.

Raise Your Mobile Profile

Look to outsourcing to give your customers the technology they expect.

When Outsourcing Providers Disappear

As the economy contracts, strengthen your outsourcing contacts.

Speech Technology Reports and Research

Leverage RPA to Help Modernize Customer Engagement

Sponsored by Verint

Learn How to Attain Secure Customer Authentication

Sponsored by LumenVox

What To Look For In a Voice AI Partner

Sponsored by Observe.AI

Staying Connected With Your Customers

Sponsored by Concentrix