CONVERSATIONAL CX: Building relationships one message at a time
Sponsored by Concentrix
While technology has forever changed how customers and companies interact, the need for a more human experience has remained unchanged. With crowded marketplaces and the rise of digitally native Millennials and Gen Z, businesses are under ever-increasing pressure to consider better options to connect and engage. More than ever, people want to communicate with companies like they do their friends—through messaging. Business messaging has fast become the channel of choice, revolutionizing customer interactions and engagement. This report provides a snapshot of this trend and summarizes the amazing results early adopter brands have achieved—in customer satisfaction, revenues, and profitability. Download now to learn more!