Building on Customer Relationships to Provide Quality CX !
Sponsored by Observe.AI
From hiring new agents to developing them, soft skills should be at the forefront of your coaching strategy. Though they can be hard to pinpoint in every agent, utilizing Voice AI allows you to monitor the interactions and KPIs connected to each essential soft skill. All in all, they’ll give you the baseline for coaching your agents on the human side of the call center - connecting with callers, empathizing with them, and delivering a great customer
experience 100% of the time. Continue reading to learn more!