Experience Significantly Enhanced Transcription Accuracy with ASR Systems!
Sponsored by Voci Technologies
This company's ASR system had been automatically generating transcripts that did not include many key industry terms spoken by customers and call center agents. Without accurate transcriptions of industry-specific terms, the provider would not be able to improve its Net Promoter Score® (NPS®), which measures customer experience, predicts business growth, and reduces customer turnover. Continue reading to learn how they solved this issue.