Voice-Activated Enterprises and the Future of Work

Sponsored by Verint

As we move beyond the pandemic, listening to and understanding your customers and employees has never been more important. Call volumes at the onset of the COVID-19 outbreak skyrocketed as customers suddenly had new and emerging questions and myriad issues needing resolution. Customers dialed in with complex and emotional interactions concerning their health, safety, and/or financial well-being. Agents needed to be on their “A-game,” handling challenging calls expediently and with empathy – all while working from home, surrounded by their family members struggling to shelter-in-place while teleconferencing into school.  Download now to learn more!