Case Study: How to Improve Multi-factor Authentication

Sponsored by Phonexia

Increased cybercrime sophistication and continually rising security standards put enormous pressure on financial institutions. They need to maintain high account security while keeping their clients’ experience as convenient as possible.  The banks, insurance companies, and other financial organizations that use contact centers for communication with their clients often struggle with client authentication, which is typically reflected by a long Average Handling Time (AHT). Multi-factor authentication usually consists of multiple knowledgebased questions, decreasing the overall customer experience and frequently resulting in both high costs and poor security.  Download now to learn more!