Monitor Performance and Determine Root Cause with Real-Time IVR Analytics!
Sponsored by Speech-Soft Solutions
Learn how operations teams monitor performance and determine root cause. Each user can configure customized views as well as sign up for real-time notifications when KPI or operational thresholds are breached. Containment dropping, call duration, call volume and error rates can all be monitored with
real-time notifications of thresholds exceeded. Continue reading to learn more!