Learn These 5 Steps to Get Started with Agent-Driven Coaching!
Sponsored by Observe.AI
A recent NBC poll found that 75% of respondents felt that customer service has worsened during the pandemic. Whether it’s customer stress, the result of the rapid transition to work from home for entire contact centers, or agent preparedness for a new swath of customer queries, impactful agent coaching programs are the key to mitigating these challenges and falling into the other 25%. Continue reading to learn more!