The Importance of Analytics and a Remote Contact Center Workforce!

Sponsored by Observe.AI

In a recent survey, Gartner reported 82% of company leaders plan to allow employees to work remotely to some degree in the future, and nearly half (47%) said that they would allow all employees to work remotely fulltime going forward. As a result, coaching, especially for contact center teams, must undergo a digital transformation to account for the coaching challenges that are exacerbated in remote environments.  Continue reading to learn more!