Learn More About AI-Enabled Behavior Data Models
Sponsored by NICE Nexidia
Having a better understanding of customer sentiment is the first step to improving customer satisfaction. Sentiment scoring has proven to be an accurate predictor of customer satisfaction, such as CSAT or NPS metrics, but it’s often left to the quality team or supervisors to identify the exact behaviors that lead to poor customer sentiment. That is where AI and machine learning come in. Download now to learn more!