Omni Channel Virtual Assistants and Customer Experience!

Sponsored by Spitch

There is much confusion in the market between Omnichannel and Multichannel. It is therefore important to explain the difference and therefore the benefit in going the extra mile in designing the True Omnichannel Virtual Assistant (Omnichannel VA).  Here, the customer is provided with several different channels or ‘touch points’ that they can use for interaction. The actual variety of channel types is only set by the needs of the individual organization and that of its customers.  Download now to learn more!