What Exactly is the True Omnichannel Experience?

Sponsored by Spitch

When was the last time you used a Virtual Assistant? Probably very recently, but was that virtual assistant fully connected to the back office systems, understanding all the terminology and product jargon you used however vague? What’s more, did it have the sense to be able to transfer you to a human agent, if it couldn’t fully deal with your query and indeed if that had happened, would the human agent have known all about you and the reason for your interaction, even if basic?  These are just some of the must-have features that go into creating The True Omnichannel Experience.  To get to that level of excellence the design phase itself requires a degree of disruption from ‘the norm’ and the following information gives you a flavor of what that entails.  Download now to learn more!