Battling Contact Center Regulatory Non-Compliance with Voice Biometrics

Sponsored by Spitch

Voice biometrics for customer verification and identification has become mainstream for organizations that want to transform their classical means of customer authentication, saving time, increasing security and improving the operating cost vs profitability balance. However, a need has recently emerged to additionally verify the identity of the call agent, brought about by the recent new ways of working.  Continue reading to learn more!