Voice Biometrics for Agent / Caller Identification and Verification

Sponsored by Spitch

How confident are you that it is only your staff, who are taking calls from your customers? Why are we even asking you that question you may think?  Well, you may be surprised to learn that many companies have been experiencing a surprising type of fraud amongst their call agents during the current crisis.  The following text gives you a flavor of what is going on and how you can dramatically reduce the risk.  Voice biometrics for customer verification and identification has become mainstream for organizations that want to transform their classical means of customer authentication, saving time, increasing security and improving the operating cost vs profitability balance. However, a need has recently emerged to additionally verify the identity of the call agent, brought about by the recent new ways of working.  Continue reading to learn more!