Rethinking Voice in the Customer Experience Paradigm

Sponsored by Verint

While most consumers still prefer textbased chat, voice search is steadily growing in popularity among consumers.  This increased adoption of voice as an interface has been accelerated by more people working from home during the COVID-19 pandemic. The rise of smart devices is likely the single most important driver of voice search usage. With industry analysts projecting a compound annual growth rate of 16 to 23 percent or more for the smart speaker market over the next several years, it’s fair to expect that the popularity of voice as an interface will continue to grow.  Download now to learn more