Chatbots - Search vs. Conversation. Do you know the difference?
Sponsored by Verint
Voice faces a unique challenge to reach true mainstream levels of use, one based less on consumer behavior than on the technology itself. When communicating with chatbots and AIpowered assistants, voice interactions are caught between two different paradigms: search and conversation. Understanding the distinction between these modes is important for us to truly advance voice engagement, to evolve from a strictly search-based paradigm for voice to a customer experience paradigm for the interface. Learn more now!