How to satisfy customers using these 7 steps to enhance your CSAT?
Sponsored by Observe.AI
CSAT score can vary from industry to industry. For example, smartphone companies have an average CSAT of around 80 while for internet service providers, it drops to 65. The global benchmark across industries is set at around 86 percent, but contact centers are recommended a score that is 80 or higher. When companies take concrete steps towards customer satisfaction, it directly reflects in their CSAT score. Here are some measures to raise the customer satisfaction level. Download now to learn more!