How Call Progress Analysis Optimizes Call Routing

Sponsored by LumenVox

Like many industries, time is money for contact centers. Contact centers use predictive dialers to optimize their operations to filter out a percentage of unwanted or unproductive call without incurring the expense of agent interaction. However, if the technology cannot accurately detect a non-human response, it may bring in an unneeded representative, wasting precious seconds that could be used more productively.  Download now to learn more!