Reduce Costs and Improve CX with Automated Notetaking
Sponsored by NICE
AI-driven automated notetaking delivers potentially enormous time-savings. Most of today’s contact centers require agents to type a summary of each customer interaction in the CRM system so that it can be accessed in the future for follow-up calls or analysis. This type of manual documentation can be time-consuming and result in significant costs for an organization over time. It can also negatively affect customer sentiment if they are put indefinitely on hold while an agent types up their notes.Download now to learn more!