Speech Analytics and New York Life - Watch Now

Sponsored by Verint

See how New York Life uses speech analytics at the core of its consumer health index to provide better business insights and create a positive customer experience (CX). Using speech analytics to automate its quality solution and perform targeted call studies, they saw 40% savings across its quality assurance team, reduced call volume by 400,000 calls a year, and added six figures to its top line by improving sales effectiveness.  Watch Now!