Automate Agent Interaction Summaries with the Power of AI

Sponsored by NICE

Many contact centers today look to their agents to provide a detailed accounting of what happens during each interaction.  Agents are responsible for accurately and consistently capturing every detail from why the customer contacted the business, what was the outcome of the call, to what actions were taken during the interaction.

Agents using precious time to write a summary of each conversation is time-consuming and can result in significant costs for an organization over time. Additionally, keeping notes that are complete, accurate, and decipherable is a constant battle for any contact center, but are an absolute necessity for seamless and engaged follow up service. In one recent NICE study1, the research revealed that the shorter call times and less dead air that good notetaking promotes can lead to significant satisfaction gains (as much as 3.7x higher CSAT).  Download now to learn more!