Enable and inform real-time agent coaching to drive CSAT and improve CX
Sponsored by NICE
Because AI-enabled sentiment analysis is objective and based on 100% of interactions, the sentiment score gives managers an easy way to see how an agent is performing compared to their peers. Agent performance can also be enhanced via real-time coaching which provides immediate feedback and guidance on how to steer customer conversations with easy-to-understand desktop prompts and specific recommendations on behavior. Download now to learn more!