Discover the Power of Call Progress Analysis (CPA)
Sponsored by LumenVox
Today’s customers expect prompt and professional communication on the products, services and issues that matter most to them. LumenVox’s next-gen Call Progress Analysis (CPA) software with Voice Activity Detection (VAD) empowers businesses to successfully reach and engage these customers in real-time with relevant outbound messages. LumenVox CPA leverages the strength of the LumenVox speech recognition and tonedetection technology to accurately determine whether a human or machine has answered the call. The outbound messaging application is then informed what to do next – hand-off to a live agent or leave a personalized voicemail. Continue reading to learn more!