Everything Contact Centers Need to Know About Generative AI
Sponsored by Observe.AI
Generative AI is a type of artificial intelligence that can generate new content, such as text, images, and audio. It does this by using algorithms to learn from data and then generates new examples that are similar to the training data. This technology has been around for a long time, introduced in the 1960s in chatbots and builds on Large Language Model (LLM) related technology that has accelerated in the last few years. The recent advancements in Generative AI and LLM technology has opened the floodgates in terms of the applications that can be created across many different verticals, including the contact center industry. Download now to learn more!