Delivering Knowledge Everywhere: The Rise of Self-Service

Sponsored by KMS Lighthouse

In today’s ever-evolving digital market, organizations increasingly recognize knowledge management as a valuable customer experience asset. Self-service solutions have gained popularity as a front-line tool to improve organizational efficiency and customer satisfaction but rely heavily on an organization’s knowledge management strategies for success.  If implemented effectively, these solutions empower employees and customers to access information independently, reducing reliance on support teams and fostering a culture of self-sufficiency. To ensure the right answer, at the right time, for the right audience, following self-service best practices for creating effective customer facing KM solutions are a must.  Download now to learn more!