Outbound IVR Best Practices
A Message Technologies Inc. White Paper

With a growing number of enterprises looking for innovative ways to cut costs and drive additional revenue, outbound IVR has become a critical part of many business strategies. Gone are the days of unsophisticated predictive dialers, outbound IVR is becoming increasingly interactive and market data shows that the use of automated outbound solutions is on the rise. As a result of its effective use, consumers have become accustomed to receiving outbound calls and acknowledging benefit from them. In our experience spanning a variety of industries we have found that when consumers receive automated calls from a well designed system, they overwhelmingly respond positively and willingly engage with the system. In order to help design effective outbound campaigns we have compiled a list of best practices based on real-world experience.