Learn How You Can Achieve a 40% Improvement in Reporting Efficiency

Sponsored by NICE/Nexidia

According to this company's analytics, callers average about two reasons per call; yet CSRs were limited to just a single call reason category from a defined list. Therefore, assuming CSRs made wholly accurate selections in the past, at best the outcome could only be about 50% accurate.  Learn how you can increase your reporting efficiency ...,