Four Ways Speech Transcription Can Transform Your Business
Sponsored by Verint
A few years ago, most conversations we had with speech analytics customers focused on features and functions of the technology. These days, many of our speech analytics conversations focus on transcription accuracy. Features and functions still matter—particularly to contact centers—but new consumers of speech analytics data are emerging. Big data and predictive analytics
practitioners have enormous data sets, strong preferences for their tools of choice, and want access to the wealth of information that results from indexing and analyzing voice conversations.
Here are some of the ways this rich data source can transform your business. Download now to learn more!